Vital Face & Vein
Under our open methodology this clinic scores 70.6/100 on structural verification: physician certification, licences, facility and legal-entity traceability, identifier disclosure and advertising honesty.
Rank #17 of 23 ranked clinics · last checked 20 September 2026
No crown: crowns require register-verified gates, never a clinic's own claim.
Summary
Doctor-led appearance-medicine and vein clinic in Wellington Central. Responsible clinician named with role; register match shows a general-scope practitioner, which is a lawful basis for this kind of clinic in New Zealand.
Google Maps listing (reference, not scored)
What the clinic's public Google Maps listing showed when we read it: the rating other people gave, the number of their reviews and the hours the clinic itself publishes there. This block is a reference only — it does not enter the score, the rank, the ceilings or the holds, and we have not checked it beyond matching the listing to this record.
| Google rating | 4.4 out of 5 · reviews: 21 |
|---|---|
| Opening hours as published on the listing |
|
| Open the listing on Google Maps | Google Maps |
Source: Google Maps, read 4 October 2026. The listing was matched to this record by the clinic's website address, the clinic's phone number.
Axis by axis
rubric value 1–5 · ? could not verify (no points, not a negative finding) · — not applicable: this country has no register of that class · OFF official register · SEC secondary source
| Axis | Finding (rubric anchor) | Value | Source class | Weight | Checked |
|---|---|---|---|---|---|
| M1 | Specialist certification of the responsible physician Found in the register with a current status; the register does not disclose the specialty, or discloses a different one (including “no specialisation”), and the clinic claims no protected title. The register's own line is shown on the profile. Found in the register, vocational scope General Practice, status Practising; this is a lawful basis for appearance-medicine practice in New Zealand, which has no separate cosmetic-medicine scope. [mcnz] |
OFF | 26 | 2026-08-30 | |
| M2 | Identifiability of the responsible physician Physician(s) named with role and tied to this address. Sole named clinician, role and this clinic address published together. [site] |
SEC | 16 | 2026-08-30 | |
| M3 | Basic medical licence Matched by name (surname stem and given name or initial; a second identifier where the name is ambiguous). Register status Practising, certificate current to 31 August 2027, no conditions. [v1.3 2026-09-22: the number is not printed on the clinic's own pages (audit no_number_on_record) — matched by name] [mcnz] |
OFF | 8 | 2026-09-22 | |
| M4 | Facility registration Could not verify — no points, counts against coverage, not a negative finding. Reason: Queried, no match. Last attempt: facility_registry, 20 September 2026 — 0 matching rows Register queried this pass, no record found. Absence from this register means the clinic is not a certified hospital, not that it is unlicensed. |
? | ? | 10 | 2026-09-20 |
| M5 | Legal-entity traceability The clinic names the legal entity or the responsible person in its legal notice and the record is found by name; or the number the clinic publishes leads to an entity with a different name that is tied to this location by the same address or the same responsible person. Legal entity register: Vital Vein Limited, company status Registered, registered office in the named clinician's own name. [v1.3 2026-09-22: the number is not printed on the clinic pages (audit not_published); the clinic names the entity at https://www.vitalface.co.nz/ — matched by name] [companies] |
OFF | 8 | 2026-09-22 | |
| M6 | Self-disclosure of identifiers Physician numbers published; facility or legal-entity numbers not. Site names several professional-body memberships (NZSCM, ACAM, NZSPP, ACP) without a numeric identifier. [site] |
SEC | 10 | 2026-08-30 | |
| M7 | Advertising honesty No pattern from the lexicon found. |
SEC | 12 | 2026-08-30 | |
| M8 | Cross-locale consistency Could not verify — no points, counts against coverage, not a negative finding. Reason: Single language front. Last attempt: clinic_site, 17 September 2026 — one language front; no hreflang alternates or language links The clinic site publishes one language front; nothing to compare. |
? | ? | 5 | 2026-09-20 |
| M9 | Patient documents One. No consent, risk, aftercare, revision-policy or complaints text found on the public pages checked. [site] |
SEC | 5 | 2026-08-30 |
Score ceilings
No ceiling applies. We never apply one on 'not found' alone.
Holds
No hold on this profile.
Inclusion policy
Four mechanical conditions. The first three decide whether a clinic is listed at all; the fourth decides whether it can be scored.
| Identifiable: live public surface + working in-country contact | verified yes [site] |
|---|---|
| Provides the service itself (not an aggregator, booking site or tour packager) | verified yes [site] |
| In scope: the intervention is performed by a physician | verified yes [site] |
| Names a responsible physician | verified yes [site] |
Who is responsible
Named physicians and the legal entity, as published and as matched in the registers. A missing number is a statement about disclosure, not about licensing.
| Physician | Role | Register ID |
|---|---|---|
| Dr Lorraine Hamilton Smith [site] [mcnz] | Medical Director | not published |
Legal entity: Vital Vein Limited · 1653945 [companies]
Scope and procedure segments
Clinic focus: aesthetic in general clinic (focus adjustment -2) [site]
- Rhinoplasty: verified no
- Breast surgery: verified no
- Liposuction & body contouring: verified no
- Hair transplant: verified no
- Injectables: verified yes →
- Medical weight loss: verified no
What we could not verify
- M4 · Facility registration — Queried, no match
- M8 · Cross-locale consistency — Single language front
These cells score nothing and are not negative findings. A cell on a register that is closed to machine queries is left out of the coverage calculation; the others count against it. Each one names why it is empty; an attempt that did not complete is re-run in the next collection pass. If you can point to a public source, send it.
Contact details
| Website | https://www.vitalface.co.nz/ |
|---|---|
| Phone | 0800 848 258 |
| Address | Aviation House, Level 7, 12 Johnston Street, Wellington Central 6011 |
| City | Wellington |
For identification only; details change — verify with the clinic directly.
Sources
| ID | Source | Class | What it supports | Accessed |
|---|---|---|---|---|
| site | https://www.vitalface.co.nz/ | clinic's own site | physician, role, address, memberships, menu | 30 August 2026 |
| mcnz | https://www.mcnz.org.nz/registration/register-of-doctors/doctor/smi… | official register | medical licence status, vocational scope | 30 August 2026 |
| companies | https://app.companiesoffice.govt.nz/companies/app/ui/pages/companie… | official register | legal entity, registration number, status, registered office | 30 August 2026 |
| hpdt | https://www.hpdt.org.nz/Search-Decisions | official register | POST txtSearch=Smith Lorraine DDL1=4 (Medical Practitioners) — 1 record found, for a different practitioner (Ralph Brock-Smith), not this clinic's clinician | 30 August 2026 |
Change history
| Date | Change |
|---|---|
| 22 September 2026 | axes.M3: 5 → 4 (Methodology v1.3 (owner rulings 2026-09-22) — § F rule 6 — the number is not printed on the clinic's own pages (audit no_number_on_record) — matched by name) |
| 22 September 2026 | axes.M5: 5 → 4 (Methodology v1.3 (owner rulings 2026-09-22) — § F rule 6 — the number is not printed on the clinic pages (audit not_published); the clinic names the entity at https://www.vitalface.co.nz/ — matched by name) |
| 20 September 2026 | axes.M4: "null (retry)" → "null (not_found)" (Re-run against the HealthCERT certified private-hospital export (v1.2 pass 1)) |
| 30 August 2026 | Initial publication; every citation and the clinic site re-checked on this date. |
Correction or right of reply
Corrections are applied with a source link and logged publicly. A clinic statement without a source is published next to the data; the score does not change.