Face Doctors
Under our open methodology this clinic scores 60.6/100 on structural verification: physician certification, licences, facility and legal-entity traceability, identifier disclosure and advertising honesty.
Rank #21 of 23 ranked clinics · last checked 20 September 2026
No crown: crowns require register-verified gates, never a clinic's own claim.
Summary
Cosmetic-medicine, hair-restoration and medi-spa clinic in Remuera offering injectables, PRP treatments, laser and body-contouring services. Clinic director named with role and tied to this address; registered on the medical register in a vocational scope unrelated to appearance medicine, which is lawful in New Zealand.
Google Maps listing (reference, not scored)
What the clinic's public Google Maps listing showed when we read it: the rating other people gave, the number of their reviews and the hours the clinic itself publishes there. This block is a reference only — it does not enter the score, the rank, the ceilings or the holds, and we have not checked it beyond matching the listing to this record.
| Google rating | 4.9 out of 5 · reviews: 91 |
|---|---|
| Opening hours as published on the listing |
|
| Open the listing on Google Maps | Google Maps |
Source: Google Maps, read 4 October 2026. The listing was matched to this record by the clinic's website address, the clinic's phone number.
Axis by axis
rubric value 1–5 · ? could not verify (no points, not a negative finding) · — not applicable: this country has no register of that class · OFF official register · SEC secondary source
| Axis | Finding (rubric anchor) | Value | Source class | Weight | Checked |
|---|---|---|---|---|---|
| M1 | Specialist certification of the responsible physician Found in the register with a current status; the register does not disclose the specialty, or discloses a different one (including “no specialisation”), and the clinic claims no protected title. The register's own line is shown on the profile. Found in the register; vocational scope is Urgent Care, unrelated to appearance medicine — lawful in New Zealand, which has no cosmetic-medicine vocational scope. [mcnz] |
OFF | 26 | 2026-08-30 | |
| M2 | Identifiability of the responsible physician Physician(s) named with role and tied to this address. |
SEC | 16 | 2026-08-30 | |
| M3 | Basic medical licence Matched by name (surname stem and given name or initial; a second identifier where the name is ambiguous). Matched by name on the medical register; status Practising, Conditions: None. [mcnz] |
OFF | 8 | 2026-08-30 | |
| M4 | Facility registration Could not verify — no points, counts against coverage, not a negative finding. Reason: Queried, no match. Last attempt: facility_registry, 20 September 2026 — 0 matching rows Register queried this pass, no record found. Absence from this register means the clinic is not a certified hospital, not that it is unlicensed. |
? | ? | 10 | 2026-09-20 |
| M5 | Legal-entity traceability The clinic names the legal entity or the responsible person in its legal notice and the record is found by name; or the number the clinic publishes leads to an entity with a different name that is tied to this location by the same address or the same responsible person. Legal entity matched by name and address in the company register. [companies] |
OFF | 8 | 2026-08-30 | |
| M6 | Self-disclosure of identifiers Logos without numbers. A credentialing body (NZ Society of Cosmetic Medicine) is named without a number. [site] |
SEC | 10 | 2026-08-30 | |
| M7 | Advertising honesty Systematic superlatives; systematic safety promises without an absolute; absolutes about the past (success rates, “no infection since …”, satisfaction figures, “we guarantee your satisfaction”); comparisons with surgery. Systematic superlatives without an outcome guarantee. [site] |
SEC | 12 | 2026-08-30 | |
| M8 | Cross-locale consistency Could not verify — no points, counts against coverage, not a negative finding. Reason: Single language front. Last attempt: clinic_site, 17 September 2026 — one language front; no hreflang alternates or language links The clinic site publishes one language front; nothing to compare. |
? | ? | 5 | 2026-09-20 |
| M9 | Patient documents Four. Four of the five classes are published. Consent: the treatment-safety page states that benefits, limitations, alternatives and risks are explained before treatment. Risks: the same page lists possible risks and side effects, and the treatment pages add their own. Aftercare: the hair and PRP pages carry an Expectations and Aftercare section. Complaint route: the privacy policy sets out how complaints are recorded and resolved and names the Health and Disability Commissioner as the independent escalation. No revision policy found. Pages loaded: home, About, Meet the Team, all treatment pages, Prices, Cancellation Policy, Cultural Policy, Privacy Policy and both clinic pages. [site] [site-iv-safety] [site-hair] [site-privacy] |
SEC | 5 | 2026-09-20 |
Score ceilings
No ceiling applies. We never apply one on 'not found' alone.
Holds
No hold on this profile.
Inclusion policy
Four mechanical conditions. The first three decide whether a clinic is listed at all; the fourth decides whether it can be scored.
| Identifiable: live public surface + working in-country contact | verified yes [site] |
|---|---|
| Provides the service itself (not an aggregator, booking site or tour packager) | verified yes [site] |
| In scope: the intervention is performed by a physician | verified yes [site] |
| Names a responsible physician | verified yes [site] |
Who is responsible
Named physicians and the legal entity, as published and as matched in the registers. A missing number is a statement about disclosure, not about licensing.
| Physician | Role | Register ID |
|---|---|---|
| Dr Mark Morunga [site] [mcnz] | Clinic Director | not published |
Legal entity: The Face Doctors Remuera Limited · 5387817 [companies]
Scope and procedure segments
Clinic focus: aesthetic in general clinic (focus adjustment -2) [site]
- Rhinoplasty: verified no
- Breast surgery: verified no
- Liposuction & body contouring: verified no
- Hair transplant: verified no
- Injectables: verified yes →
- Medical weight loss: verified no
What we could not verify
- M4 · Facility registration — Queried, no match
- M8 · Cross-locale consistency — Single language front
These cells score nothing and are not negative findings. A cell on a register that is closed to machine queries is left out of the coverage calculation; the others count against it. Each one names why it is empty; an attempt that did not complete is re-run in the next collection pass. If you can point to a public source, send it.
Contact details
| Website | https://www.facedoctors.co.nz/ |
|---|---|
| Phone | 09 524 5665 |
| Address | 10 St Marks Road, Remuera, Auckland 1050 |
| City | Auckland |
For identification only; details change — verify with the clinic directly.
Sources
| ID | Source | Class | What it supports | Accessed |
|---|---|---|---|---|
| site | https://www.facedoctors.co.nz/ | clinic's own site | physician, role, address, menu, credentialing body named | 30 August 2026 |
| mcnz | https://www.mcnz.org.nz/registration/register-of-doctors/doctor/mor… | official register | medical licence status, vocational scope | 30 August 2026 |
| companies | https://app.companiesoffice.govt.nz/companies/app/ui/pages/companie… | official register | legal entity, registration number, NZBN | 30 August 2026 |
| hpdt | https://www.hpdt.org.nz/Search-Decisions | official register | disciplinary sanctions search (Medical Practitioners, keyword Morunga) — no matching practitioner record | 30 August 2026 |
| site-iv-safety | https://www.facedoctors.co.nz/iv-how-it-works-safety/ | clinic's own site | patient-document scan (informed consent, risks and side effects) | 20 September 2026 |
| site-hair | https://www.facedoctors.co.nz/hair-loss-treatment-nz/ | clinic's own site | patient-document scan (expectations and aftercare) | 20 September 2026 |
| site-privacy | https://www.facedoctors.co.nz/privacy-policy/ | clinic's own site | patient-document scan (complaint handling and escalation route) | 20 September 2026 |
Change history
| Date | Change |
|---|---|
| 20 September 2026 | axes.M9: "null (retry)" → "4" (Re-run: the clinic’s own pages scanned for the five patient-document classes (v1.2 pass 1)) |
| 20 September 2026 | axes.M4: "null (retry)" → "null (not_found)" (Re-run against the HealthCERT certified private-hospital export (v1.2 pass 1)) |
| 30 August 2026 | Initial publication; every citation and the clinic site re-checked on this date. |
Correction or right of reply
Corrections are applied with a source link and logged publicly. A clinic statement without a source is published next to the data; the score does not change.